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1

I brought my vehicle running with a misfire on one cylinder. It went home with just enough power to get there. I would never recommend this place to even replace a bicycle tire!!

Dear Douglas, Thank you for taking the time to leave a review for Heritage Service Centre. We are sorry to hear about your negative experience with us regarding your vehicle's misfire. Our team strives to provide exceptional service and we apologize that we fell short in your case. During your time with us, we fixed the initial problem with your vehicle which was the spark plug socket being stuck in your engine. We then, against our normal policy, used your previously bought parts and replaced your spark plugs and coils since we already had your vehicle in and you asked us to do so. When installing these parts we were able to replace the spark plugs but not the coils because they were the wrong ones. We also noted that your cylinder was misfiring but did not further test them upon your request. We then advised you to get the right coils and have your valve cover replaced. It is never our intention to have a customer leave the shop unsatisfied with the service we have provided them. We have refunded your services with us and would love to get the opportunity to speak with you to try and come to a more positive solution. Please reach out to us directly at (616) 454-8104 so we can further assist you. We apologize for any inconvenience this may have caused and we hope to have the chance to make it right. Best regards, Heritage Service Centre Team

- Heritage Service Centre
5

Jim, Mike and the folks at Heritage Service Center are wonderful, knowledgeable, professional, respectful and talented! They have earned our trust based on decades of excellent care of us and our vehicles! They also took great care of my brother who came from out of town to purchase a car in GR—they treated him like family as well! They give me rides to work downtown after I drop off my car, they return calls timely, they have a comprehensive car review that they mail to you when they do annual check ups and oil changes, and are experts when it comes to fantastic customer service!

5

Honest guys! Great service for over 40 years. If somethings not right they will make it right!

Marsha, we could not be happier to have your loyalty and support of our family-owned shop. We have appreciated your regular business for years, and look forward to having you with us for many more.

- Heritage Service Centre
5

Excellent and friendly service, mechanics know their stuff here and one of the more reliable places in town! Highly suggest!

We appreciate your kind words, Gerardo, and thank you for trusting in our team. We are happy to hear that we were able to provide you with excellent service! We promise to always stand behind our service and do our best to keep you driving safely. We look forward to helping you out again!

- Heritage Service Centre
1

My catalytic converter was stolen from here while it was having brake work done. The shop refused to help and it left me with $2800 in damage. They also installed the brake pads incorrectly and I had to pay another shop $180 to fix their mistake.

1

IT IS NOT SAFE TO LEAVE YOUR CAR HERE OVERNIGHT FOR REPAIRS. My catalytic converter was stolen from here while it was having brake work done. The shop refused to help and it left me with over $2800 in damage. They also installed the brake pad clips backwards and I had to pay another shop $180 to fix their mistake.

1

WARNING: MY CATALYTIC CONVERTER WAS STOLEN WHILE MY CAR WAS HERE FOR REPAIRS. IT IS NOT SAFE TO LEAVE YOUR CAR HERE OVERNIGHT. My catalytic converter was stolen from here while it was having brake work done. The shop refused to help and it left me with over $2800 in damage. They also installed the brake pad clips backwards and I had to pay another shop $180 to fix their mistake. The response from this business is an outright lie. I did not pay for my repairs over the phone and I did not have my keys placed in a pick up box to be picked up over the weekend.

Matthew, I am sorry to hear that your experience was less than perfect. This event happened almost a year ago, we performed an oil change and front brake repair; work was completed on a Friday. You requested to pick the vehicle up over the weekend while paying over the phone. We locked the vehicle up in front of the shop and put your key in our secure pick-up box. On Monday, the vehicle was still in our parking lot, when you came in and told us that your catalytic converter had been stolen. We looked under the vehicle and verified that it had been sawed off the vehicle. You told us you had a tow truck on the way to take it somewhere else for repairs. Lastly, we were never informed of any issues you had with the brakes, and that we would have remedied any issues under our 36-month 36,000-mile warranty at no out-of-pocket cost to you. Unfortunately, the vehicle was no longer in our control when the theft happened, we appreciate the feedback and will use it to fine-tune our operations! Please feel free to give us a call if you would like to discuss this issue further.

- Heritage Service Centre
4

These guys are great. Good dependable service

Thank you for the great feedback, Nancy! We're proud to provide quality auto service to our community. We can't wait to see you next time!

- Heritage Service Centre
5

Keegan, we appreciate your 5-star review. Thank you for your feedback, and look forward to working with you again!

- Heritage Service Centre
5

They are the best service center in town

We are grateful for your business, Jill! Thank you so much for taking the time to leave this review. It is a pleasure working with you! See you next time.

- Heritage Service Centre
Heritage Service Centre is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Heritage Service Centre (616) 454-8104 if you have any issues in accessing any area of our website.