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Grand Rapids Auto Repair

102 reviews
Mon - Fri: 8:00 AM - 5:00 PM
(616) 226-9625
1044 Scribner Avenue NW , Grand Rapids, MI, 49504
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5

My Nissan Versa broke down last Friday and needed a new crankshaft position sensor. The team at Heritage was great, I typically take my car to the Nissan Gezon Dealership since nobody I know has owned a Nissan and I had no clue where else to go, but I was told it would be at least 2 months before I would even get in for service. I saw Heritage was an option under my MaxCare contract, and they were able to get me in ASAP! Great communication, turnaround, and Mike made it very easy to understand what was wrong with the car and what steps they were taking. I will definitely be returning if my Nissan needs work in the future!

Thanks so much for giving us a visit! We're always excited to show new people what we're able to do for their vehicles. We believe that good communication is an essential part of the maintenance process and we're happy that we were able to make your maintenance visit as quick and painless as possible. We look forward to seeing you back next time!

- Heritage Service Centre
2

The guy on the phone was helpful, but they charged me almost twice MSRP for all parts.

We're sorry that you did not feel satisfied with our services. The prices that we charged for parts were at list per the vendor. Feel free to reach out to us at (616) 454-8104 if you'd like to discuss this issue any further.

- Heritage Service Centre
5

I've been going here for a couple years now and they've always done a good and thorough job and always communicate what's going on and what they find while working on my car. Would definitely recommend to anyone

Thanks for the review, Gregory. We pride ourselves in our thorough and honest communication we have with our customers about their cars. We really appreciate the recommendation and look forward to seeing you next time!

- Heritage Service Centre
5

Thanks, Destin! We really appreciate the 5-star review!

- Heritage Service Centre
5

Thanks so much for the 5-star review!

- Heritage Service Centre
5

Great team, clear communication, reasonable prices, very understanding as to the difference between needed and recommended, and they do quality work. Been going here for years now and I'm happy to recommend them.

Thanks for the review, Michael! It's great to hear that we've kept you coming back with our quality services and good prices. Thanks for the recommendation!

- Heritage Service Centre
5

Great team, clear communication, reasonable prices, very understanding as to the difference between needed and recommended, and they do quality work. Been going here for years now and I'm happy to recommend them. Services: Steering / Suspension, Check engine light diagnostic, Tuning, General repairs & maintenance, Oil change

Thanks for the review, Michael! It's great to hear that we've kept you coming back with our quality services and good prices. Thanks for the recommendation!

- Heritage Service Centre
5

I've known the owner Jim and have used the shop exclusively for over 30 years. He and his son Mike (the guy behind the counter and answering the phone most of the time) I consider friends but even if that were not the case I would still give them the highest recommendation possible. Absolutely honest and completely competent I can't imagine a better place to take your vehicle. 5 stars are not enough.

Thanks so much for this review, Rick! I'm really happy to hear this! We work really hard to provide the kind of honesty and competency that you value. I sure wish you could give more than 5-stars too but for now 5 out of 5 is great. Thank you!

- Heritage Service Centre
1

We're sorry that you weren't satisfied with your services. We looked through our systems and didn't see any names matching yours, so unfortunately we are unable to help more unless you contact us. Please call us at (616) 454-8104 so we can make this right. We take criticisms very seriously and would love to hear your feedback.

- Heritage Service Centre
5

Very nice. Very good people. Everyone seemed in a good mood. Despite all the issues of todays new world. Got to talk with Mike a bit while waiting. Just absolutely taken with them. A very simple repair. But no question I'll be seeing them again in the future. Service: Tires

Caleb, thank you for leaving us a review. We are glad to provide friendly and provide a quality auto repair experience. We look forward to having you back in our auto repair shop next time!

- Heritage Service Centre
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1044 Scribner Avenue NW Grand Rapids, MI, 49504 (616) 454-8104
Heritage Service Centre is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Heritage Service Centre (616) 454-8104 if you have any issues in accessing any area of our website.